Call Center Mega is the best choice for those of you who want to submit a complaint and want to get a solution as soon as possible. Mega is one of the banking institutions in Indonesia and already has many customers. Various products and services are able to attract the interest of loyal customers.
The same as other banking institutions, although they want to provide the best service for customers and the community, but still they cannot satisfy all their customers. That is why there are still some complaints and complaints they have received for the sake of development and progress from the bank itself.
Moreover, everyone has different views so it is only natural that the bank still gets the complaint, including Bank Mega. Actually, there are many ways that customers can do to submit complaints, can be through the website, customer service, call center or go directly to the Office of Bank Mega.
Even so, many customers prefer Mega’s call center service to submit complaints because it is considered more practical and easy than having to go all the way to the branch office or center. However, you must know in advance the things related to the call center so as not to misstep.
How to Contact a Call Center
How can you submit a submission if you don’t know how to contact the call center from Bank Mega. You can contact the call center via landline or mobile phone, so it depends on the comfort of each person when contacting the call center to submit a complaint or complaint.
For those of you who want to use a landline to contact mega call center, call 1500010 number. Different if you want to use a regular mobile phone, then call 60010. Both numbers you can call from anywhere, whether at home, office, public places and others.
Both numbers are only used for people in Indonesia. However, for overseas customers and want to submit a complaint to Bank Mega, there is no need to worry because there is also a special call center service for customers who are abroad, namely by calling the number 021-29601600.
First, you will be greeted by an answering machine that usually occurs when contacting the Mega call center. After that, there are several menus that you must choose according to the complaint or intent to contact the call center. Only then, you will be connected with Bank Mega to solve the problem.
Other Ways to File a Complaint
As already stated that the call center is not the only way to submit complaints or problems related to products and services from Bank Mega. There are many other ways that you can choose to submit the complaint and you can choose it according to your needs and desires.
In addition to the Mega call center, there is a Mega Bank webmail in lieu of mega bank email. You must visit the official website of Bank Mega first and then visit the consultation page on the web. You will find several categories of problems that are common and you just have to enter the appropriate one.
Then there are other services that you can use to submit complaints, such as social media. Bank Mega provides several social media, such as twitter, facebook and instagram that you can use to find more information about products and services to complain.
The last step you can do to submit a complaint is to go directly to the Office of Bank Mega, both branch offices and head offices, depending on the complaint you submit. Some complaints do have to be resolved at the head office, although there are some that are enough to reach the branch office.
Can the Complaint be Toll Free?
This question is often conveyed by those who want to contact the call center. Many of us will think repeatedly about contacting a call center because it assumes that it will take a lot of credit. So, does contacting mega call center consume a lot of credit?
Just like call centers in general that need credit when they want to contact it. It’s just that it’s not as big as we might imagine because it depends on the type of phone used, the operator and the duration we talk. But, still you have to provide credit first.
As discussed earlier, Mega call centers can be contacted using landlines or ordinary mobile phones. If you use a landline, then the rate that will be charged is only the local rate so it won’t cost a lot of credit so you don’t have to worry.
However, for ordinary mobile phone users, it also depends on the operator you use because each operator has their own policies related to the rate of contacting the call center. Even so, in general, the rate is calculated in a matter of minutes so the longer you call, the more the rate.
Is the Service Available for 24 Hours?
In addition to credit problems, the issue of service time or operating hours of Mega call centers is also a question for many people. Many customers will think in advance when is the right time to contact the call center because they do not know the operating hours provided by the bank.
To provide satisfactory service for customers and the community, Bank Mega provides call center services for 24 hours. So, you can contact the call center anytime and anywhere when you need it. For example, in the morning, during the day, at night or early in the morning.
The sooner you submit a complaint or complaint experienced, then you will also get the best solution. This is one of the best forms of service that Bank Mega wants to provide to customers and the public. So, you don’t have to worry when you get into trouble like this.
So, when you experience problems related to products and services provided by Bank Mega, then you can directly convey it through the Mega call center. That way, the problem will not drag on and can get the best solution quickly so thatthere is no problem that continues.
Common Obstacles When Contacting a Call Center
Every banking institution, restaurant, office, or company that is already large usually has a call center number as a place for customers and customers to submit complaints and complaints. Likewise with mega call centers that are always well served and provide targeted solutions.
If you have problems when using Bank Mega products, of course this is quite annoying, especially if you are busy and have a lot of work, surely emotions also contribute to it. Coupled with a call center that cannot be contacted at a certain time, the problem can get worse.
Call center problems that cannot be contacted usually occur because of the number of incoming phones, increasing phone traffic. This is natural and the solution you can do is to contact him at a later time or avoid rush hours, such as working hours so that the connection is smooth.
For those of you who experience problems or have questions related to Bank Mega products and services, then you can contact the call center number that has been provided. Make sure you use this Mega call center service well to solve the problems that are happening.
Source: TEKNOHITS.COMSOURCE >> https://www.teknohits.com